Junior Events Manager/Client Experience Member
We are seeking a motivated and enthusiastic Client Experience Member to join our dynamic and dedicated team at Wilde Thyme, based in Comrie, Perthshire.
This role presents an exciting opportunity for an individual looking to develop their career within the events industry and gain valuable experience in the planning and delivery of a diverse portfolio of high-end events. The successful candidate will be highly organised, personable and detail-focused, with a genuine passion for creating exceptional client experiences and delivering events to the highest standards.
As a Client Experience Member you will support the planning and delivery of events from the initial client enquiry through to successful on-site execution. Working closely and with direction from the Lead Client Experience Planner, you will develop your knowledge and experience across all aspects of event planning, client management and operational delivery.
Key Responsibilities
- Support the Client Experience Planning team in the planning and delivery of events.
- Assist with the preparation of proposals and event documentation in line with company templates and pricing structures.
- Build and maintain positive relationships with clients, venues and suppliers throughout the planning process.
- Attend client meetings, tastings and site visits where required.
- Assist with the operational planning of events, including booking staff, equipment and suppliers.
- Compile event sheets and ensure all event information is accurate and communicated to the relevant departments.
- Liaise with the kitchen and operations teams to ensure smooth event planning and delivery.
- Assist with briefing casual and full-time staff prior to events.
- Take responsibility for smaller events and support the management of larger events under the guidance of an Client Experience Planner.
- Ensure venue rules, regulations and company procedures are adhered to at all times.
- Support the delivery of events on site, ensuring high standards of service and presentation are maintained.
- Assist colleagues with event delivery and operational requirements where required.
- Support the completion of event reviews, margin analysis and post-event administration.
- Produce and maintain accurate administration relating to enquiries, quotations and confirmed events in line with company procedures.
- Ensure accurate and timely communication is maintained with all departments across the business.
- Represent the company professionally at client meetings, venue visits, trade fairs and promotional events where required.
- Continuously develop knowledge of the events industry, company venues and operational procedures.
Applicants must demonstrate flexibility with regard to working location, as this role requires travel across a variety of venues. Given the nature of the position, a full, clean UK driving licence is essential.
The successful candidate will ideally have some previous experience within events, hospitality, customer service or a similar client-facing environment. We are looking for someone with a genuine passion for the events industry, excellent organisational skills and a positive, can-do attitude.
You will be confident communicating with clients and colleagues, have a strong eye for detail and be able to manage multiple tasks and priorities effectively. This is an excellent opportunity for someone looking to develop their career within a prestige events business, with the support and guidance of experienced members of the Client Experience team.
A flexible approach to working hours is essential, as the role will require evening and weekend availability in line with event requirements.
About Wilde Thyme:
Wilde Thyme is one of the UK’s leading luxury catering providers. We design weddings, corporate events and celebrations. From intimate dinners to grand soirees in historic estates, we are passionate about creating experiences that are personal, beautifully executed and inherently unforgettable.
Join our team and receive these exceptional benefits while thriving in a supportive and rewarding work environment.
- Competitive Hourly Rate: Enjoy a highly competitive salary, reflecting our commitment to valuing your skills and contributions.
- Annual Leave: We believe in promoting work-life balance, and you'll be entitled to 34 days holidays per year, providing you with time to rest, recharge, and spend quality moments with your loved ones.
- Comprehensive Health Support: Your well-being is a priority, and we provide access to a 24-hour GP service, ensuring you have support whenever you need it.
- Enhance Your Wellbeing: Earn Vouchers to spend at high street retailers for Walking, Cycling, and Mindfulness with our Wellbeing App.
- Employee Assistance Program: Your mental and emotional well-being matters to us, and our comprehensive employee assistance program offers counselling and life advice support to help you navigate life's challenges.
- Company Pension Scheme: We care about your future, and that's why we offer a reliable company pension scheme operated by Legal and General, providing you with financial security for your retirement.
- Life Assurance: Providing financial security for your loved ones.
- Full Protective Uniform: Your safety and comfort are paramount, and we provide a complete protective uniform, ensuring a safe and professional work environment.
- Training and Career Progression: We support internal development, and you'll have access to various training and development opportunities to enable you to enhance your skill.
- Shine Recognition Scheme: Your hard work and dedication deserve recognition, and our Shine Recognition Scheme highlights and celebrates your contributions to the team and the company's success.