Client Experience Planner

This role is an outstanding opportunity for an experienced Client Experience Planner who excels in managing and delivering diverse portfolio of high-end events. The successful candidate will demonstrate a proven ability to thrive in a fast-paced, detail-oriented environment, while maintaining an unwavering commitment to impeccable presentation standards and the seamless execution of every event.

As a Client Experience Planner, you will be accountable for delivering a tailored and bespoke service across a broad and varied portfolio of events. This responsibility encompasses comprehensive planning and end-to-end project management, spanning from initial client enquiry through to successful on-site delivery, ensuring that every aspect is executed to the highest standard.

Key Responsibilities

· To manage and develop the relationship with all venues in your portfolio, ensuring that they generate leads and opportunities

· Manage and develop the relationship with any key accounts to ensure that business levels are maintained and increased

· Undertake tastings, site visits and meetings where required and involve the correct personnel from the Company to assist if necessary

· Carry out all operational planning and management for each event

· Work with the Client Experience and Operations Lead or Senior Client Experience Planner to identify opportunities within our existing venue portfolio and at new venues

Applicants must demonstrate flexibility with regard to working location, as this role requires travel across a variety of venues. Given the nature of the position, a full, clean UK driving licence is an essential requirement.

The successful candidate for this position will have previous experience in a similar events role, a passion for the industry and ambition to support the growth of the business whilst consistently demonstrating a positive attitude and professional demeanour. A flexible work approach is essential, as the role necessitates availability for evenings and weekends.

About Wilde Thyme:

Wilde Thyme is one of the UK’s leading luxury catering providers. We design weddings, corporate events and celebrations. From intimate dinners to grand soirees in historic estates, we are passionate about creating experiences that are personal, beautifully executed and inherently unforgettable.

Join our team and receive these exceptional benefits while thriving in a supportive and rewarding work environment.

Competitive Salary: Enjoy a highly competitive salary of £34,000 per annum, reflecting our commitment to valuing your skills and contributions.
Annual Leave: We believe in promoting work-life balance, and you'll be entitled to 28 days holidays per year, providing you with time to rest, recharge, and spend quality moments with your loved ones.
Comprehensive Health Support: Your well-being is a priority, and we provide access to a 24-hour GP service, ensuring you have support whenever you need it.
Enhance Your Wellbeing: Earn Vouchers to spend at high street retailers for Walking, Cycling, and Mindfulness with our Wellbeing App.
Employee Assistance Program: Your mental and emotional well-being matters to us, and our comprehensive employee assistance program offers counselling and life advice support to help you navigate life's challenges.
Company Pension Scheme: We care about your future, and that's why we offer a reliable company pension scheme operated by Legal and General, providing you with financial security for your retirement.
Life Assurance: Providing financial security for your loved ones.
Full Protective Uniform: Your safety and comfort are paramount, and we provide a complete protective uniform, ensuring a safe and professional work environment.
Training and Career Progression: We support internal development, and you'll have access to various training and development opportunities to enable you to enhance your skill.
Shine Recognition Scheme: Your hard work and dedication deserve recognition, and our Shine Recognition Scheme highlights and celebrates your contributions to the team and the company's success.